Our support team is available to help with questions, account-related issues, technical concerns and general feedback. For account access, payment queries or help using casino features, choose the contact option below that suits your request. When emailing, include relevant details so we can understand what you need. Please do not send passwords or full payment card details. Customer support email is available around the clock. Phone assistance is available on weekdays during the hours shown.
| Department | Contact |
|---|---|
| Customer support | [email protected] - account, payment and technical help |
| General enquiries | [email protected] - questions and feedback |
| Affiliate enquiries | [email protected] |
| Phone | +61 2 4786 3194 - Australian contact line |
| Working hours | Email: 24/7; phone: Mon-Fri, 09:00-18:00 AEST |
Email Support
Email is the preferred way to contact support for detailed requests, account issues, or anything that needs an explanation or documents. Use a clear subject line and include your up-to-date contact details so we can respond without unnecessary delays. If your request involves documents, attach them to your email and briefly explain what they relate to.
Submit your enquiry
Response Time
Most support enquiries receive a reply within one business day. More complex issues may take longer, depending on the details and the type of request. For quicker assistance, include your account email and a clear description of the issue when contacting support. Live chat and email support are available 24/7.
Feedback
Tell us your feedback, suggestions or ideas for improving the site - they're read carefully and used to improve the service and user experience. Drop a message via live chat, email or the feedback form and include as much detail as you like. We aim to act on common requests and make the casino easier to use for everyone.